Privacy Policy

1. Introduction

This Privacy Policy describes how Makwagy ("we", "us", "our") collects, uses, shares, and protects information when you use our mobile applications (the customer app and the provider app), our websites, and related services (collectively, the "Service"). Makwagy is a laundry pickup, processing, and delivery marketplace operating in Egypt.

By using the Service, you agree to the collection and use of information in accordance with this Policy. If you do not agree, please do not use the Service.

2. Information We Collect

We collect the following categories of information:

Category	Examples	Source
Account Data	Full name, mobile phone number (E.164), optional email, hashed password, account role (customer / provider)	You (sign-up)
Profile Data	Saved addresses, default pickup location (latitude/longitude), profile photo (optional)	You
Order Data	Garment items, quantities, service options, photos (optional), pickup/delivery times, special instructions, order status	You and provider
Payment Data	We do not currently process online or card payments. Orders are paid in cash on delivery. We record only the cash amount due and payment status (paid / unpaid) for each order. If we add online payments in the future, we will update this Policy before doing so.	Order record
Device Data	Device model, operating system version, app version, language, time zone, push-notification token (FCM)	Your device
Location Data	Approximate or precise GPS location (foreground only, with your permission) used to find nearby providers and confirm pickup/delivery	Your device (with permission)
Usage & Diagnostics	App events, screens viewed, crash reports, performance metrics	Your device
Communications	Support chat messages, in-order messages between you and the provider, OTP verification codes, notifications	You

We do not knowingly collect biometric data, government identifiers, or sensitive categories of personal data unless you explicitly provide them for a specific verification step.

3. How We Use Information

• Create and maintain your account and verify your identity.
• Match customers with nearby laundry providers and fulfill orders.
• Record cash-on-delivery payment status and prevent fraud.
• Send transactional notifications (order updates, OTP, receipts) via push, SMS, or email.
• Provide customer support and respond to your inquiries.
• Improve, troubleshoot, and secure the Service (analytics, crash reporting, debugging).
• Comply with legal obligations, enforce our Terms, and protect our rights and users' safety.
• With your consent, send marketing or promotional messages — you can opt out at any time.

4. Legal Bases for Processing

Where data-protection laws apply (including Egypt's Personal Data Protection Law No. 151 of 2020 and, where relevant, the EU GDPR), we rely on the following legal bases:

• Contract performance — to deliver the Service you requested.
• Consent — for location access, push notifications, marketing, and any optional data uses. You may withdraw consent at any time.
• Legitimate interests — to secure the Service, prevent fraud, and improve features, balanced against your rights.
• Legal obligation — to comply with tax, accounting, and other applicable laws.

5. Sharing & Disclosure

We share information only as needed to operate the Service. We do not sell your personal data.

• Laundry providers — your name, phone, pickup address, order details, and approximate location are shared with the assigned provider so they can fulfill your order.
• Push-notification provider — Firebase Cloud Messaging (Google LLC) processes device tokens and message payloads.
• Crash and analytics providers — we may use Firebase Crashlytics and analytics SDKs to receive crash reports and aggregated usage metrics.
• SMS/OTP gateway — your phone number is shared with our SMS provider to deliver one-time verification codes and order alerts.
• Cloud infrastructure — our servers and databases run on Amazon Web Services (AWS).
• Professional advisers — accountants, auditors, and lawyers under confidentiality.
• Authorities — when required by law, court order, or to protect rights, safety, or property.
• Business transfers — in the event of a merger, acquisition, or asset sale, your data may transfer to the successor under this Policy.

6. Data Retention

We retain personal data only as long as necessary for the purposes described above:

• Account data — for the life of your account, plus a short grace period after deletion to handle disputes.
• Order and financial records — up to seven (7) years to comply with Egyptian tax and accounting law.
• Support communications — up to two (2) years.
• Diagnostic logs — up to ninety (90) days, then aggregated or deleted.

When retention periods expire, we delete or anonymize the data.

7. Your Rights & Choices

Subject to applicable law, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data (see Section 8).
• Object to or restrict certain processing.
• Withdraw consent for optional processing (location, marketing) at any time via in-app settings or your device permissions.
• Receive a portable copy of your data in a machine-readable format.
• Lodge a complaint with the competent data-protection authority.

To exercise these rights, email privacy@makwagy.com. We will respond within thirty (30) days.

8. Account Deletion

You may delete your account at any time:

• In the app — open Settings → Account → Delete Account, confirm, and your account will be queued for deletion.
• By email — send a deletion request from your registered email or include your phone number to privacy@makwagy.com. We will verify your identity and complete the deletion within thirty (30) days.

9. Children's Privacy

The Service is not directed to children under the age of 13, and we do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will promptly delete it. Where local law requires a higher minimum age (for example, 16 in parts of the EU), that higher age applies.

10. Security

We use industry-standard safeguards to protect your data, including TLS 1.2+ encryption in transit, hashed passwords (bcrypt), encrypted backups, role-based access controls, and security monitoring. No method of transmission or storage is 100% secure; we cannot guarantee absolute security but we work to protect your data and notify you of breaches as required by law.

11. International Transfers

We are based in Egypt. Some service providers (such as AWS and Google Firebase) process data in regions outside Egypt. Where required, we rely on appropriate safeguards such as standard contractual clauses or recognized transfer mechanisms.

12. App Store & Google Play Disclosures

Apple App Store — App Privacy

Data types collected and linked to you: Contact Info (name, phone, email), Identifiers (user ID, device ID), Location (coarse and precise, with permission), User Content (photos, messages), Usage Data, Diagnostics. Data is used for App Functionality, Analytics, Product Personalization, and Customer Support. Payments are cash on delivery; we do not process card or online payments at this time.

Google Play — Data Safety

We collect Personal Info, Location, Photos, Messages, App Activity, App Info, and Device IDs. Data is encrypted in transit. You can request data deletion using the methods in Section 8.

13. Changes to This Policy

We may update this Policy from time to time. The "Last updated" date at the top reflects the latest version. For material changes, we will notify you in the app or by email before they take effect. Continued use of the Service after the effective date means you accept the updated Policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Policy or your personal data, contact us at:

• Email: privacy@makwagy.com
• Service: Makwagy — laundry pickup & delivery
• Country: Egypt